Our Industrial Engineering Services

• Expert, error-free installation - Our trained engineers ensure fast and precise installation, saving you time and costs. This reduces the risk of breakdowns and extends the service life of your system.
• Transparent, fixed pricing – Enjoy predictable costs for both installation and maintenance, minimising administrative effort in planning and procurement.
• Reliable scheduling – We offer clearly defined installation timelines, helping you plan effectively and maximise system availability.
• Local support, global reach – Thanks to our extensive worldwide service network, including your area, we offer fast response times, reduced travel costs, and certified quality.
• Flexible appointments – Need urgent support or a change in schedule? Just give us a call and we'll find a solution.
• End-to-end service from the manufacturer — with a guarantee – From project planning and delivery to installation, commissioning, and maintenance, we handle everything, ensuring consistent quality and peace of mind.

At igus®, we pride ourselves on offering a comprehensive service that goes far beyond standard supply. We don’t just manufacture complete energy chain systems, we also assess and appraise existing setups to identify opportunities for improvement. Leveraging our deep experience in design, application knowledge, and industry expertise, we can propose more reliable and cost-effective alternatives tailored to each customer’s needs.

Whether it's a new installation or a retrofit, we ensure components are correctly designed into the application and properly installed. For retrofit projects, we take full ownership of the design process, drawing from customer documentation, on-site measurements, and testing. This leads into a structured process of design review, approval, manufacturing, quality control, and shipping.

We also provide a complete drawing pack to support successful installation, even if we’re not directly involved in that phase. This includes:

• General Arrangement drawings showing how our system integrates with the machine
• Full Bill of Materials (BOM)
• Detailed component and assembly drawings
• Installation and testing guidance

This thorough approach increases the likelihood of project success for both igus® and our customers.

Often, customers aren’t aware that their current solution can be improved, and that’s where our proactive approach makes a difference. We identify areas where reliability can be enhanced or costs reduced.

For example, a customer may accept frequent festoon replacements as normal. We challenge that assumption by offering maintenance-free, long-life energy chain systems. By understanding the customer’s processes and application, we can pinpoint the problem and begin developing a tailored solution.

👉 Read our blog comparing igus® energy chains vs. festoons here.

Our team operates across a wide range of environments, including:

• Factories
• Nuclear facilities
• Shipyards and ports
• CDM-controlled construction sites
• COMAH top-tier sites

We meticulously plan every aspect of our site work, including Safe Systems of Work (SSOW), access requirements, and lifting procedures. Our engineers are equipped with all necessary documentation and certifications, such as:

• Criminal record checks
• SQEP and competency documentation
• Medical and health & safety certifications (IPAF, working at height, confined space, rescue training)
• BOSIET certification for offshore work

This ensures we meet all site-specific requirements and maintain the highest safety standards.

Accurate and detailed data is essential for us to deliver a precise and effective proposal. The more high-quality information we receive, the better we can tailor our solution, and the smoother the project delivery will be.

For new designs, remote collaboration via video calls and digital document sharing is often sufficient. However, for retrofit projects, we strongly prefer a site visit to gather measurements and assess the application in person.