I have never used Igus before and today I contacted them via the chat facility. The professionalism and courtesy from Eva and Rebecca was first class. I am currently reviewing the products and there are a number of lines that are definitely of interest.
I'm upgrading and expanding a fleet of 3d printers for my business. I've trialled several products so far with hopes but ultimately the online and local consensus is always igus!
I would just like to state, the professionalism and courtesy I have encountered with any igus representative has been exceptional and couldn't recommend them highly enough, we look forward to working with them as much as possible in the future.
Patrick Maher; Ireland
Thank you so much for your fantastic customer service, and for keeping an eye on my urgent request… But most of all keeping me informed
You really don’t know how much it means to me to get this level of service from a supplier.
I am a one woman band in our production purchasing here, I order everything that goes in our products ( many bespoke items as we design internally everything we produce)
So it can be small electricals, bespoke circuit boards, of course all the cabling to all the metal work.
This involves a large amount od suppliers, so I can confirm you get top marks from me.
The people in your office are all so supportive and friendly. 10/10 thank you
Thank you for the quick response...........its a pity other suppliers are not as efficient as you
Your quick response today really got us out of a hole! So a big thank you to you and the team!
That really is customer service above and beyond!!!
The two bearing sleeves arrived on Wednesday - again, thank you so much.
If/when I need anything else of this nature in the future, Igus will be my go-to company! Superb service on what was a tiny, insignificant, order for you. I cannot thank you enough.
Friendly and efficient, a nice interaction and I came away with a solution that suited me.
Very helpful person and gave me all the information I needed, and more, in a really quick time. The best live chat experience I have had.
I cannot speak more highly of your service as a Company, just brilliant to deal with! Gervase, Cleveden
I would like to say that your company’s technical advice as well as the delivery (arrived next day) were excellent – I will of course recommend you Jon Baker, Wimpole Road
Fantastic contact through the chat and very professional Ms. R.Barnes!
We received the cable, best service I’ve had ever I’d say, I really appreciate all the help.
Hi, just to say thanks to you and the team for fantastic service; ordered Monday lunchtime, arrived with some interesting bedtime reading Tuesday midday.
Very helpful support agent. Daisy sent me the CAD data for the brackets straight away to my email account, this saved me a lot of time searching through the webpage. I'll use the chat service again.
I would like to take this opportunity to thank igus, and Rebecca Barnes in particular, for finding us a replacement chain track solution (part 2600.07.150.0). We support Brooklands Museum and Goodwood Revival with our Period Vehicles and we're delighted with the service we received from the igus Team
I really appreciate your assistance in getting the urgent chain links I needed to us so promptly, I am grateful that you went the extra mile to help me out, thanks to your MD also for getting involved.
Live Chat Feedback - "I thought the service I received was extremely helpful and I'm very happy with the speedy service"
Live Chat Feedback - "I talked with Daisy Durrant, she was helpful and pleasant to chat with. Also very quick to respond and knowledgeable about the products on offer that were within my constraints"
Live Chat Feedback - "By far the most helpful and insightful assistance I have ever been given"
Live Chat Feedback - "I must say that the service received this morning from Daisy was superb, sounds like we will have a very good working relationship with igus here in the UK!"
Live Chat Feedback - "igus chat works better than nearly any other company chats I have used! Daisy is good too!"
Live Chat Feedback - "Quick, simple and able to carry on with other work whilst I source pricing. No stopping for phone calls!"
Live Chat Feedback - "I love Daisy Durrant, she was very helpful and friendly"
Live Chat Feedback - "Fantastic service; quick, instant and very helpful"
Live Chat Feedback - "Happy to use the facility as it's a good way of talking and being able to relay data and get immediate feedback"
Live Chat Feedback - "Very helpful and entertaining at the same time"
Live Chat Feedback - "First class service from Daisy, a credit to your company"
Live Chat Feedback - "Very efficient and knowledgeable chat person"
"The samples have arrived and look fab, think they are just the ticket. Many thanks for your help again, I wish all companies had people like you, very helpful and efficient!"
"I want to thank you for such a pleasant transaction and for your rapid delivery. It is not too often to get in contact with a company that does what they say they will do. I will definitely be highly recommending you to clients and fellow contractors."
P.s. Well done!
"Another testament to how good a company you are to deal with. I appreciate your support."
"The energy chain you fitted to our 'C' Hook crane is still as good as new - best thing since sliced bread!"
"Received the energy chain this morning, thank you. It is greatly appreciated particularly given the size of order that is unlikely to be the make or break of igus!"
I would like to let you know our comments regarding the continuous service levels we are receiving from Matt King, whom I am constantly requesting information, delivery times and numerous questions. It is very seldom that persons representing a company receive any form of recognition for the efforts given to customers, therefore, may I take this opportunity to thank him for the continued levels of support that is given to our company and let it be known that this is greatly appreciated. Thanks again, keep it up.
"Thanks for your assistance last week reference the Crane breakdown I had in my ASRS system. I was impressed with your swift response and assistance in getting the facility back up and running in a timely manner its greatly appreciated and dually noted. I was startled to find that we had been using the wrongly specified energy chain which you pick up on immediately.
Moving forward I will like to conduct a similar exercise on the remaining cranes which should hopefully protect me from any further breakdowns. I have no problem with recommending your company with any future projects within JLR." John Dilworth
"Thank you for your efforts. A sign of a good company is its reaction when things don’t go right and you have certainly proved this to be true in this instance." Managing Director
I requested the cable samples in the afternoon and they arrived the following morning – sterling, superb and splendid. Keep up the good work, it really does make a difference and I thank igus for being so efficient/effective. Clive Weaver
"Many thanks for your help yesterday and the swiftness you have turned the order around for us. I received the cable this morning just after 8am, we can now get the cable fitted and have the machine ready for full production in the new year. Once again many thanks for you help and look forward to doing more business next year." Many thanks Darran
"Thank you Helen, I received the the chain yesterday and our computer controlled saw is now working. The machine manufactures had a 3 week lead time on this spare part so you can guess how pleased we are, all thanks to you" John Taylor
"igus dryLin linear guides are essential and valuable tools, replacing the need for bulky camera dollies. Constructed with superb precision and trusted in the most extreme environments they offer timeless cinematic beauty...in every scene. I traveled across Poland with two metres of dryLin in the summer of 2012 creating a short film, since then the dryLin linear guides have become a fundamental pillar in my artistic projects." Robert Nartowski
"This part arrived just before 9am. I just wanted to note the excellent service that the Igus sales team delivers as I honestly thought when I rang you in the afternoon yesterday I had little chance of having these parts today. I really appreciate your help with this so thanks again for the prompt and efficient service". Gary Behemma
"The support from Paul and yourself has been excellent, entirely representative of the service from igus UK that we have received to date." Clive Mockford
"Many thanks for the sample you sent me, its perfect for the application. The catalogue arrived today and one of your reps called me this morning and is coming early next week so I will pick his brains regarding my other needs. Once again thanks, the service I have had from your company so far has been excellent. A rare thing these days!" Anderson Garland
"Just a quick THANK YOU for the quick turnaround and delivery; we received the trunking just after lunch. …and the goods are exactly what we wanted, perfect for the project. Fabulous Customer Service !!" Deborah
"Thanks for all your help again this week, Igus as a company have exceeded all expectations with regard to the level of support offered in this instance" Dean
"Just thought I’d say thanks for an amazing service. When I got to work this morning the order I placed with you late yesterday was sitting on my desk." Chris Hale Technical Maintenance Manager
"Your guy Andrew is the most helpful person i have had to deal with in 30 years of business." Jock Fordyce
"This letter also gives me the chance to say how much I appreciate igus UK - the people, the service and the products you supply. The product range is truly amazing and well worth the effort." Kevin Hunt
"Very impressed with the service. Best company he has dealt with in a long time." Mr Martin Mckelvie
"I have now received your sample. Many thanks again for your repeatedly excellent customer service!"
"I just wanted to say thank you very much for your help in getting the 7 core igus cable to us quicker than the lead time. This is now on its way to the Far East!"
"Thank you igus UK for your help - and over a weekend! Everything I've read about your company was positive but sorting my order over a weekend goes beyond customer service. " Dean Hodson
"I had a situation with an igus® chain system generated by an American supplier who had fitted the wrong component in the chain :- I am writing to express my satisfaction of the way the UK sales/support staff handled the situation. Your staff could not have been more helpful and your engineer in Scotland went out of his way to support me and identified the reason for the problem." Mr Andrew Cochrane
"It is refreshing to find a company that deals in a way which promotes trust between parties. To my mind, one of the most important parts of a business (and one of the most satisfying) is the relationship between people, nice to get back to a little more human contact. By the way, the speed of service and technical support provided by igus UK is superb." Ian Bamford
"Even as a very small customer/inventor I have always admired your products and enterprise. Was it in 1992 we first became acquainted? However, you have become gigantic in the meantime but still keep in touch with "minnows" like myself. Congratulations! and keep up the good work!"
"Why do I buy from igus®? Apart from their knowledgeable sales engineers, fast delivery and can-do attitude? Here's a comment from one of my customers during a sales negotiation for more new machines: 'You're not giving much away with an extended warranty as your equipment never goes wrong'. I buy igus® bearings, because - when I fit them into my designs - they don't go wrong."
Jim Mason, Director
"Since my dealings with igus®, I can honestly say there is nothing that I don’t like - you’ll be pleased to hear. Since my recent purchase the delivery was swift, customer service great and after sales support just as good. Only yesterday did I receive a call asking was I happy with everything, yes and no was the answer but more my fault than igus’s, so straight away your caller put me directly in touch with my regional sales engineer and am due a visit today to resolve my issue. Great!" Retainagroup Limited
"I can honestly inform you that whenever I contact igus® UK through phone, e-mail or fax, my enquiries are always answered quickly and efficiently, helpfully and politely. I have no problems with igus® UK and I hope to be sending more enquiries and orders in the future. Many thanks once again." Paulette Worthy
"igus® UK has the right product, at the right price with the right availability."
Neil Darracott, Director
"I buy from igus® UK, because they are a very friendly company to deal with. They always seem to have the stock that I need and the prices are fine. Keep up the good work!" Rita Wilks
"The plastic bearings from igus® UK are ideal in my food plant designs due to their clean lines and non corrosive properties. " Matthew Cottan
"I always use Energy Chains from igus® UK as I have used them before and been more than happy with the trouble-free results. igus® provides excellent service and technical advice via the local engineer. They also have a good range of suitable cables." Mick Whitehead
"The products, service and technical back-up at igus® UK is cheerfully given; I assume igus personnel all enjoy their work and that is reflected, intrinsically, in the brand and its offerings." Mike Gibbs
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