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igus® Ltd.

Caswell Road

Northampton, NN4 7PW

01604 677240

Guarantee for energy chains


Why a guarantee for energy chains? 
Energy chains often run for more than ten years (depending on the application, surroundings and dynamic parameters). The new guarantee service gives customers the confidence of being able to design their individual application right and always choose the most cost-effective e-chain that works reliably.
 
When does the guarantee start?
The guarantee is valid for new purchases as of 15/02/2020. It commences from the delivery date of the energy chain and covers all e-chain components against failure due to wear and tear.
 
When does the guarantee end?
The guarantee ends after 36 months, starting from the delivery date.
 
Is there a guarantee for the cables in the e-chain?
We also offer a guarantee of up to 36 months on chainflex cables used in e-chains. More information
 
In which countries is the e-chain guarantee valid?
The guarantee for energy chains is valid worldwide. The issuing authority is igus GmbH, no matter where you request the guarantee certificate from via the service life calculator.

What is the exact guarantee scope?
For the given guarantee period, igus provides a free replacement (delivery from stock). This only applies to igus e-chain components that fail due to wear and tear.
 
What is excluded from the guarantee for energy chains?
Mechanical damage and damage due to incorrect assembly are excluded.
 
Is the guarantee prolonged due to the delivery of a replacement?
Shipping of replacement parts does not prolong the guarantee period.
 
When does the service life guarantee apply?
The e-chain service life guarantee is valid for the number of double strokes calculated according to the igus online service life calculator, or until 36 months from the delivery date, whichever comes first. The guarantee applies to all energy chains that can be selected in the service life calculator.

Request guarantee for your energy chains now

Tech up

Tech up

  • Up to 36 months on all
    e-chain® components that fail due to wear and tear1
  • Guarantee matches to your
    exact application
  • Generate a guarantee certificate with the e-chain® service life calculator 
  • We also offer up to a 36-month guarantee on chainflex cables used in e-chains
  • Online tool immediately calculates the lifetime of e-chains in double strokes
1The e-chain service life guarantee is valid for the number of double strokes calculated according to the igus online service life calculator.

Cost down

Cost down

  • Always choose the most cost-effective e-chain that works reliably
  • Free replacement parts for e-chains that fail due to wear and tear
  • Receive guarantee certificate via e-mail

Proof

Proof

  • Using the data from the test laboratory, the e-chain service life calculator determines the
    service life for igus
    standard energy chains   in customer-specific applications
  • Data from over 10 billion e-chain  test cycles per
    year are incorporated into the e-chain service life calculator
  • Calculate an e-chain service life and request a certificate:  Test it here

Sustainability

Sustainability

  • Select an optimal service life and extend application
    durability
  • Have your energy chains recycled as part of the igus chainge recycling programme at the end of its life cycle
  • igus supports the circular economy for plastics  and invests in chemical recycling


It's simple:

Service life calculator

Call up service life calculator and enter application parameters

Service life calculator

Click on calculate to work out the service life of the energy chain

Guarantee certificate

Have your certificate sent to you by e-mail by clicking "request  up to  a 36-month guarantee certificate"

Request guarantee for your energy chains now

The basis for all service life calculations

To determine the service life of its products, igus puts them through their paces under the most adverse conditions, up to failure, in its 3,800-square-metre laboratory. The result is 10 billion e-chain cycles per year. 
 
Using the data from the test laboratory, the e-chain service life calculator determines the operating time of the igus standard energy chains in specific applications. Over 4,000 tests and more than 7,500 results flow into the online tool. More tests are performed every day in the endeavour to deliver more precise statements about the service life. Therefore, igus is the only supplier in the world to offer up to 36 month guarantee on their energy chains.


Consulting

I would be happy to answer your questions personally

Shipping and consultation

In person:

Monday to Friday from 8am - 8pm.

Online:

24h